COPERNICO
COPERNICO is HYTERM's remote assistance service designed to support on-site personnel during start-up, configuration and commissioning.
At HYTERM, we know how delicate and crucial the start-up phase can be. That is why our technicians can remotely check the controller status and provide real-time support to personnel working directly on the machine.
Compatible with all FC and DT family controllers, COPERNICO requires no gateways, modems, dedicated network connections or additional devices.
Real assistance, directly on site
COPERNICO brings HYTERM's expertise alongside on-site personnel, precisely when speed, accuracy and technical support make the difference.
Faster start-up
Dedicated support during start-up, configuration and commissioning to simplify on-site activities and significantly reduce the time required to complete the start-up.
Actual product status
HYTERM technicians can check the controller's parameters, status and configuration while the machine is operating under real conditions.
Support for on-site personnel
The technician physically present on site is supported in real time by HYTERM's expertise and technical assistance.
Faster diagnosis
Direct verification of operating conditions helps identify anomalies, incorrect configurations or situations requiring further investigation more quickly.
No additional infrastructure
No gateways, modems, dedicated network connections or external devices installed on the machine are required.
Less downtime and fewer trips
Shorter intervention times, reduced machine downtime and fewer unnecessary trips, lowering the associated service costs.
How COPERNICO works
A simple connection designed to allow on-site personnel and HYTERM technicians to work together on the same operating situation.
Start remote assistance
On-site personnel connect the HYCO App to the controller and start the COPERNICO session from the connected mobile device.
Share the session code
The displayed code identifies the assistance session and allows the HYTERM technician to connect and provide the requested support.
Work together with HYTERM
The HYTERM technician checks the controller status and supports the on-site operator with monitoring, configuration and diagnostic activities.
Alongside the technician, not replacing them
COPERNICO does not replace the technician on site: it supports them, providing HYTERM's expertise exactly when it is needed, especially during the critical start-up and commissioning phases.